Política de envío
Shipping Policy
At Rollada Tie Dye, each piece is handdyed with care under the Tenerife sun 🌞 — which means some items are ready to ship, while others are made just for you.
Processing Time
We offer two types of products:
Ready to Ship items
- Dispatched within 1–3 business days
Made to Order items
- Production time: 3–14 working days
- Larger orders: production time by agreement
Local Pickup (Tenerife)
We offer free local pickup in Tenerife.
- Pickup is available from our studio by appointment
- You will receive an email once your order is ready
- Please wait for confirmation before coming
This is a great option if you're nearby or visiting the island 🌴
Shipping Locations
We ship:
- Across the Canary Islands
- To Spain (mainland)
- Across Europe
- Worldwide 🌍 - contact us
Shipping Times
Estimated delivery times:
- Canary Islands: 2–5 business days
- Spain mainland: 3–7 business days
- Europe: 5–14 business days
- International: 7–20 business days
(Delivery times may vary depending on the carrier and customs.)
Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination
- Package size & weight
For wholesale orders, shipping is calculated separately and confirmed before payment.
Customs & Import Taxes
For orders outside the Canary Islands or EU:
Customers are responsible for any customs duties, taxes, or import fees that may apply.
Order Tracking
Tracking is available once your order has been confirmed, produced (if made to order), and shipped.
You will receive a tracking number via email after dispatch.
Please note:
- Orders are processed only after payment is completed
- Tracking becomes active once the carrier has scanned the package
Delays
While we do our best to ensure smooth delivery, delays may occur due to:
- Customs processing
- High shipping volumes
- External factors beyond our control
Important Note
Each piece is hand-dyed and unique — slight variations in pattern and color are part of what makes every Rollada piece one of a kind ✨